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Placing Orders
(We do not accept orders by phone)

Free Electronic Transmission! (For everything except packages of forms)

Canadian customers may now order directly from ASEBA at U.S. prices plus applicable tax and shipping. Free electronic shipping for everything except packages of forms. You may also order from our Canadian distributor.

We accept orders by fax, mail, or online only. Orders charged to MasterCard or VISA or accompanied by numbered purchase order forms may be faxed to 802-656-5131 or mailed to ASEBA, 1 South Prospect Street, Burlington, VT 05401. Checks, money orders, and purchase orders should be made payable in U.S. dollars to ASEBA. Secure VISA/MasterCard ordering is available at our online store. Please complete a User Qualification Form if you are ordering for the first time. (Not needed if you are ordering only books, manuals, guides or software.)

Customers will be charged an address change fee of $12.00 if the delivery address changes after a package leaves our premises for delivery to the original address. If a change notice is received from the Carrier, your credit card will automatically be charged. For other payment methods, you will be billed for the additional charges.

Authorized Distributors
Please check www.aseba.org/ordering/distributors.html regarding authorized distributors in Australia, Bosnia, Brazil, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuania, New Zealand, Norway, Poland, Romania, Russia, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, The Netherlands, Turkey, United Kingdom, U.S., and elsewhere.

Terms
All orders must be accompanied by payment or be guaranteed by MasterCard, VISA. US customers may also submit numbered puchase order forms (net 30 days or interest will accrue).

Exchanges
Check your order when it arrives. If we made an error, goods are defective, or you need to exchange an item, contact us within 30 days for a replacement. Exchanges due to customer errors on orders will incur shipping charges.

Discounts
Contact us for information on volume discounts and for discounts on products to be used for courses, training programs, and student research projects. For student and training discounts, complete a discount application.

Shipping Information
Free Electronic Transmission! (For everything except packages of forms)

Manuals, books, guides, sample pack, ADM modules, and A2S and RTS utilities can be transmitted electronically at no cost to customers. (Please note that files are available for download for 3 weeks after you receive e-mail notification.)

Ground delivery to the 48 contiguous states is $12 per order. For addresses outside the 48 contiguous states, please contact us for shipping options and costs.

Next Day and 2nd Day Delivery
Call 802-656-5130 for cost of next day or 2nd day delivery. Expedited orders must be received by noon U.S. Eastern time to be shipped the same day for delivery 1 or 2 business days later
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Copyright © 2014 by Thomas Achenbach